Consultancy Projects in Thanh Hoa and Hanoi: Enhancing Service Excellence

We specialize in conducting comprehensive training needs analysis and service observations to elevate service standards and enhance customer experiences. We are pleased to outline our recent projects in Thanh Hoa and Hanoi:

1. Central Hotel Thanh Hoa:

Conducted training needs analysis and service observations to identify areas for improvement and enhance guest satisfaction.

2. Anh Phat Hotels Group Thanh Hoa:

Implemented training needs analysis and service observations to optimize service delivery and enhance guest experiences across the hotel group.

3. Vu Gia Vien Restaurant Thanh Hoa:

Conducted thorough training needs analysis and service observations to refine service protocols and elevate dining experiences for patrons

4. Va Hoa Event Centre Hanoi:

Executed training needs analysis and service observations to ensure seamless event management and exceed client expectations at the event center.

5. Palm Hotel Thanh Hoa:

Conducted training sessions and mystery guest audits to enhance service quality and elevate guest satisfaction levels at Palm Hotel.

6. Jim-To (Mother & Baby Department Stores) Thanh Hoa:

Implemented training programs and conducted mystery guest audits to improve customer service standards and enhance shopping experiences

7. Symcar Car Grooming & Workshop Hanoi and Thanh Hoa:

Conducted comprehensive training sessions and mystery guest audits to ensure excellence in car grooming services and workshop operations.

8. Kitchen & Kitchen Thanh Hoa:

Conducted mystery guest audits to evaluate service quality and provide actionable insights for enhancing customer experiences at the high-end kitchen appliances and equipment store.

We are committed to partnering with businesses to identify training needs, refine service protocols, and ultimately elevate service excellence to new height