HOUSEKEEPING
Before embarking on the specialised housekeeping core modules, learners must complete four common modules. These foundational modules are essential for building the skills needed to excel in the hospitality industry
Common modules
- CONVERSE IN ENGLISH AT A BASIC OPERATIONAL LEVEL
- COMMUNICATE EFFECTIVELY ON THE TELEPHONE
- WORK EFFECTIVELY WITH CUSTOMERS AND COLLEAGUES
- DEVELOP AND UPDATE LOCAL KNOWLEDGE
Core modules
- CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
- PROVIDE HOUSEKEEPING SERVICE TO GUESTS
- CLEAN PUBLIC AREAS, FACILITIES, AND EQUIPMENT
- CLEAN AND MAINTAIN INDUSTRIAL WORK AREA AND EQUIPMENT
| S/N | LEARNING UNIT | LEARNING OUTCOME |
|---|---|---|
| 1 | Converse in English at a basic operational level | CE 1: Participate in simple conversations on familiar topics with work colleagues CE 2: Respond to simple verbal instructions or requests CE 3: Make simple requests CE 4: Describe routine procedures CE 5: Express likes, dislikes and preferences CE 6: Identify different forms of expression in English |
| 2 | Communicate effectively on the telephone | CE 1: Respond to incoming telephone calls CE 2: Make telephone calls |
| 3 | Work effectively with customers and colleagues | CE 1: Communicate effectively CE 2: Establish and maintain effective relationships with colleagues and customers CE 3: Work in a team |
| 4 | Develop and update local knowledge | CE 1: Develop local knowledge CE 2: Update local knowledge CE 3: Maintain contact with local communities |
| 5 | Clean and prepare rooms for incoming guests | CE 1: Identify the role of room attendants CE 2: Prepare for cleaning duties CE 3: Make beds CE 4: Clean bathroom CE 5: Clean room CE 6: Provide additional housekeeping services CE 7: Prepare for the next shift |
| 6 | Provide Housekeeping Service to guests | CE 1: Receive housekeeping requests CE 2: Service housekeeping requests CE 3: Provide advice to guests CE 4: Liaise with other departments |
| 7 | Clean public areas, facilities, and equipment | CE 1: Apply fabric & leather upholstery cleaning techniques CE 2: Apply glass surfaces cleaning techniques CE 3: Apply ceilings, surfaces, and fittings cleaning techniques CE 4: Apply wet area cleaning techniques CE 5: Apply pressure washing techniques CE 6: Apply high-level cleaning techniques |
| 8 | Clean and maintain industrial work area and equipment | CE 1: Identify cleaning and maintenance requirements CE 2: Clean industrial work areas CE 3: Clean industrial work equipment CE 4: Maintain industrial work areas and equipment |
