Develop Service Vision
Target Group : Hoteliers, Food & Beverage Service Crew , Customer Service Representatives, Call Centre Officers, Retail staff and all Customer-facing Staff
This programme will provide learners with the knowledge and skills in demonstrating the organisation’s service vision and recognizing the role one plays in contributing to the service vision.
Module/ Performance Statement 1: Recognise the role one plays in contributing to the organisation’s vision, mission and values
1.1 Organisation’s vision, mission and values
1.2 Service vision
1.3 Service value chain
1.4 Recognising the role one plays
Module /Performance Statement 2: Demonstrate service delivery in accordance with the organisation’s vision, mission and values
2.1 Methods to Demonstrate Service Delivery
Module/ Performance Statement 3: Monitor own performance to ensure consistency with the organisation’s vision, mission and values
3.1 Compare performance objectives to actual performance
3.2 Methods to monitor own performance
3.3 Receiving feedback
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