Develop Service Vision

Target Group : Hoteliers, Food & Beverage Service Crew , Customer Service Representatives, Call Centre Officers, Retail staff and all Customer-facing Staff.

This programme will provide learners with the knowledge and skills in demonstrating the organisation’s service vision and recognizing the role one plays in contributing to the service vision.

Services

Academy

Module/ Performance Statement 1: Recognise the role one plays in contributing to the organisation’s vision, mission and values

1.1 Vision, mission and values of the organization 1.2  Service Vision 1.3  Service value chain 1.4  Recognize individual contributions

Module /Performance Statement 2: Demonstrate service delivery in accordance with the organisation’s vision, mission and values

2.1 Method of expressing service provision

Module/ Performance Statement 3: Monitor own performance to ensure consistency with the organisation’s vision, mission and values

3.1 Compare target performance with actual performance 3.2 Personal performance monitoring methods 3.3 Get feedback