Hotel Management Program
Our Hotel Management Program is designed to provide learners with the opportunity to expand their knowledge and cognitive skills to understand and manage hotel operations at a management level. Focusing on leadership and major operational divisions such as Rooms and Food and Beverage, this program uses real-life case studies to challenge learners to participate and provide solutions, preparing them for real-world scenarios.
Program Modules:
1. Introduction to Management in the Hospitality Industry
This module provides a concise introduction to the management function as an active force for solving problems that hospitality organizations face. It covers the tools that hospitality managers use to help achieve their goals. Learners gain knowledge from theories, examples, and case histories.
2. Leadership in the Hospitality Industry
Designed to aid leaders in meeting the challenges and demands of the hospitality industry, this module focuses on developing excellent human relations skills, productivity, and flexibility. It emphasizes leading human resources, particularly front-line associates, and applying leadership theory and experience to the realities of the hospitality industry.
3. Food Service Management
This module provides fundamental insights into food service operations and management. Learners gain knowledge on managing food service budgets, adhering to regulations and standards, and applying best practices in the food service industry.
4. Front Office Management
Analysing the role of the front office within the management of a hospitality operation, this module covers service standards related to activities at different stages of the guest cycle.
5. Housekeeping Operations Management
This module examines the role of housekeeping within a hospitality organization. Learners gain knowledge and understanding of the equipment, tools, and supplies essential for running an effective housekeeping department.
6. Revenue Management
Focusing on the basic concepts of hotel room pricing, this module teaches techniques to maximize and measure occupancy and room revenue
Total hours: 168 contact hours
