Our Training Programs

Our Hotel Operations Specialisation Course is designed to provide in-depth knowledge and practical skills in three key areas of hotel management. This course is ideal for those aspiring to build a career in hotel operations, offering specialized training in:

Front Office Operations

Gain expertise in managing front office activities, including guest services, reservations, and reception. Learn the art of creating a welcoming and efficient first point of contact for guests.

Housekeeping Operations

Master the principles of effective housekeeping operations. This specialization covers everything from maintaining high standards of cleanliness and hygiene to performing daily housekeeping tasks efficiently.

Food & Beverage Service

Embark on a journey into the realm of food and beverage service, focusing on service techniques, guest satisfaction, and the preparation of non-alcoholic beverages. This specialization equips you with the skills to ensure impeccable dining experiences, emphasizing the importance of food hygiene standards throughout service operations.

Our Service Excellence Programs are designed to enhance your customer service skills and help you deliver outstanding service. These programs focus on:

Project Positive Professional Image

Develop a professional image that exudes confidence and competence. Learn how to present yourself effectively in various hospitality settings

Develop Service Vision

Understand the importance of a clear service vision and learn how to create and implement one that aligns with your organization's goals.

Going the Extra Mile Service (GEMS)

Discover the secrets of exceptional service by going beyond customer expectations. Learn strategies to surprise and delight your guests, ensuring memorable experiences.

Respond to Service Challenges

Equip yourself with the skills to handle service challenges effectively. Learn techniques for resolving conflicts, managing complaints, and turning negative situations into positive outcomes.

Enhance your sales skills with our Food & Beverage Suggestive Selling Course. This course focuses on techniques and strategies to increase sales through effective suggestive selling. Learn how to recommend and upsell menu items in a way that enhances the guest experience and boosts revenue.

Effective communication is key in the hospitality industry. Our Language Programs are designed to improve your language skills, focusing on:

English for Hospitality Operations

Develop proficiency in English, tailored specifically for hospitality operations. Improve your ability to communicate clearly and confidently with guests and colleagues, ensuring smooth and efficient operations.