Project Positive Professional Image
Target group: Hotel staff, restaurant staff, Customer Service Department, customer service staff, sales staff and all employees who have direct contact with customers.
The program provides learners with knowledge and skills to build a positive, professional image and how to apply it in the workplace.
Module/ Performance Statement 1: Recognise the impact of one’s professional image and persona on the organisation
1.1 First impression
1.2 Professional images
1.3 Personality
1.4 The importance of an individual’s professional image and character to the organization
Module/Performance Statement 2: Project a professional image and persona in accordance with organisational guidelines
2.1 Build a positive and professional image
2.2 Vision, mission, core values of the organization
2.3 Institutional guidelines
Module/ Performance Statement 3: Demonstrate effective communication skills when interacting with customers at the workplace
3.1 Customer types
3.2 Communication
3.3 Principles of effective communication
3.4 Barriers to effective communication
3.5 Effective communication skills
3.6 Organizational standards
