English for hospitality communication

Sample dialogues are also included that learners may use as models. In addition, the lessons include role play activities so learners can practice using the language in situations they are likely to encounter when on the job.

Interactive educational games, discussion topics, and other activities and exercises are included to provide the learners with more opportunities to practice and use the language in the context of specific module topics.

The modules in this course are general in nature, and can be applied to several jobs related to the hotel industry. As such, the vocabulary, dialogues, role play situations, and other activities and exercises may need to be adapted for a specific job/industry.

Many of the modules also contain more focused dialogues and exercises that may be applied to jobs related to the hotel and other related industries.

The dialogues, role play situation, activities and exercises in these modules provide greater relevance to specific jobs and are more pertinent to individual jobs found in hotels and other related industries.

Thus, the course has a greater impact on the learner’s ability to master the language that he or she may use on a daily basis.

Activities in class may include:

• Vocabulary
• Speaking/reading activities
• Writing activities
• Interactive educational games
• Singing and Interpreting the message of the song
• Paired activities
• Role-play activities

Module 1	Greeting and Receiving Guests
Module 2	Dealing with Guests Requests
Module 3	Asking for Permission
Module 4	Problems and Complaints
Module 5	Making Comparisons
Module 6	Giving and Receiving Compliments
Module 7	Offering Help and Advice
Module 8	Asking For and Giving Opinions
Module 9	Giving Instructions
Module 10	Asking for Repeats
Module 11	Describing Hotel Facilities
Module 12	Days and Time
Module 13	Describing Functions and Purposes
Module 14	Giving Directions
Module 15	Using the Telephone
Module 16	Bill Settlement