English for hospitality communication
This course is designed for those who would like to learn basic English communication and writing skills for use in hotels and other related industries.
Most of the lessons are function based and contain common expressions for various functions that are likely to be encountered in the hotel and other related industries.
Sample dialogues are also included that learners may use as models. In addition, the lessons include role play activities so learners can practice using the language in situations they are likely to encounter when on the job.
Interactive educational games, discussion topics, and other activities and exercises are included to provide the learners with more opportunities to practice and use the language in the context of specific module topics.
The modules in this course are general in nature, and can be applied to several jobs related to the hotel industry. As such, the vocabulary, dialogues, role play situations, and other activities and exercises may need to be adapted for a specific job/industry.
Many of the modules also contain more focused dialogues and exercises that may be applied to jobs related to the hotel and other related industries.
The dialogues, role play situation, activities and exercises in these modules provide greater relevance to specific jobs and are more pertinent to individual jobs found in hotels and other related industries.
Thus, the course has a greater impact on the learner’s ability to master the language that he or she may use on a daily basis.
Activities in class may include:
- Speaking/reading activities
- Writing activities
- Interactive educational games
- Singing and Interpreting the message of the song
- Paired activities
- Role-play activities
|Module 1||Greeting and Receiving Guests|
|Module 2||Dealing with Guests Requests|
|Module 3||Asking for Permission|
|Module 4||Problems and Complaints|
|Module 5||Making Comparisons|
|Module 6||Giving and Receiving Compliments|
|Module 7||Offering Help and Advice|
|Module 8||Asking For and Giving Opinions|
|Module 9||Giving Instructions|
|Module 10||Asking for Repeats|
|Module 11||Describing Hotel Facilities|
|Module 12||Days and Time|
|Module 13||Describing Functions and Purposes|
|Module 14||Giving Directions|
|Module 15||Using the Telephone|
|Module 16||Bill Settlement|