Hotel Operations Specialisation Course

Food & Beverage

Four (4 ) common modules

CONVERSE IN ENGLISH AT A BASIC OPERATIONAL LEVEL
COMMUNICATE EFFECTIVELY ON THE TELEPHONE
WORK EFFECTIVELY WITH CUSTOMERS AND COLLEAGUES
DEVELOP AND UPDATE LOCAL KNOWLEDGE

ĐĂNG KÝ KHÓA HỌC

Food & Beverage

Four (4 ) core modules

COMPLY WITH WORKPLACE HYGIENE PROCEDURES
PROVIDE FOOD AND BEVERAGE SERVICES
PREPARE AND SERVE NON-ALCOHOLIC BEVERAGES
CLEAN AND TIDY BEVERAGE AND FOOD SERVICE AREAS

S/N	Learning Unit	Learning Outcome
1	Converse in English at a basic operational level	CE 1: Participate in simple conversations on familiar topics with work colleagues CE 2: Respond to simple verbal instructions or requests CE 3: Make simple requests CE 4: Describe routine procedures CE 5: Express likes, dislikes and preferences CE 6: Identify different forms of expression in English
2	Communicate effectively on the telephone	CE 1: Respond to incoming telephone calls CE 2: Make telephone calls
3	Work effectively with customers and colleagues	CE 1: Communicate effectively CE 2: Establish and maintain effective relationships with colleagues and customers CE 3: Work in a team
4	Develop and update local knowledge	CE 1: Develop local knowledge CE 2: Update local knowledge CE 3: Maintain contact with local communities
5	Comply with workplace hygiene procedures	CE 1: Follow hygiene procedures CE 2: Identify and prevent hygiene risks CE 3: Maintain safe personal food handling CE 4: and personal presentation standards
6	Provide food and beverage services	CE 1: Prepare food and beverage environment for service CE 2: Set tables CE 3: Meet and greet guests CE 4: Take food and beverage orders CE 5: Serve food CE 6: Serve drinks CE 7: Present account to guest CE 8: Provide departure services CE 9: Conduct shut down activities
7	Prepare and serve non-alcoholic beverages	CE 1: Prepare and serve a range of teas CE 2: and coffees CE 3: Prepare and serve cold drinks CE 4: Use, clean and maintain equipment and machinery for non-alcoholic beverages
8	Clean and tidy beverage and food service areas	CE 1: Clean and tidy food and beverage (F&B) service areas CE 2: Provide support to staff CE 3: Clean & tidy public areas