Housekeeping
Four (4 ) common modules
- CONVERSE IN ENGLISH AT A BASIC OPERATIONAL LEVEL
- COMMUNICATE EFFECTIVELY ON THE TELEPHONE
- WORK EFFECTIVELY WITH CUSTOMERS AND COLLEAGUES
- DEVELOP AND UPDATE LOCAL KNOWLEDGE
Four (4 ) core modules
- CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
- PROVIDE HOUSEKEEPING SERVICE TO GUESTS
- CLEAN PUBLIC AREAS, FACILITIES, AND EQUIPMENT
- CLEAN AND MAINTAIN INDUSTRIAL WORK AREA AND EQUIPMENT
S/N | Learning Unit | Learning Outcome |
---|---|---|
1 | Converse in English at a basic operational level | CE 1: Participate in simple conversations on familiar topics with work colleagues CE 2: Respond to simple verbal instructions or requests CE 3: Make simple requests CE 4: Describe routine procedures CE 5: Express likes, dislikes and preferences CE 6: Identify different forms of expression in English |
2 | Communicate effectively on the telephone | CE 1: Respond to incoming telephone calls CE 2: Make telephone calls |
3 | Work effectively with customers and colleagues | CE 1: Communicate effectively CE 2: Establish and maintain effective relationships with colleagues and customers CE 3: Work in a team |
4 | Develop and update local knowledge | CE 1: Develop local knowledge CE 2: Update local knowledge CE 3: Maintain contact with local communities |
5 | Clean and prepare rooms for incoming guests | CE 1: Identify the role of room attendants CE 2: Prepare for cleaning duties CE 3: Make beds CE 4: Clean bathroom CE 5: Clean room CE 6: Provide additional housekeeping services CE 7: Prepare for the next shift |
6 | Provide Housekeeping Service to guests | CE 1: Receive housekeeping requests CE 2: Service housekeeping requests CE 3: Provide advice to guests CE 4: Liaise with other departments |
7 | Clean public areas, facilities, and equipment | CE 1: Apply fabric & leather upholstery cleaning techniques CE 2: Apply glass surfaces cleaning techniques CE 3: Apply ceilings, surfaces, and fittings cleaning techniques CE 4: Apply wet area cleaning techniques CE 5: Apply pressure washing techniques CE 6: Apply high-level cleaning techniques |
8 | Clean and maintain industrial work area and equipment | CE 1: Identify cleaning and maintenance requirements CE 2: Clean industrial work areas CE 3: Clean industrial work equipment CE 4: Maintain industrial work areas and equipment |