Housekeeping

Four (4 ) common modules

  1. CONVERSE IN ENGLISH AT A BASIC OPERATIONAL LEVEL
  2. COMMUNICATE EFFECTIVELY ON THE TELEPHONE
  3. WORK EFFECTIVELY WITH CUSTOMERS AND COLLEAGUES
  4. DEVELOP AND UPDATE LOCAL KNOWLEDGE
Housekeeping

Four (4 ) core modules

  1. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
  2. PROVIDE HOUSEKEEPING SERVICE TO GUESTS
  3. CLEAN PUBLIC AREAS, FACILITIES, AND EQUIPMENT
  4. CLEAN AND MAINTAIN INDUSTRIAL WORK AREA AND EQUIPMENT
S/NLearning UnitLearning Outcome
1Converse in English at a basic operational levelCE 1: Participate in simple conversations on familiar topics with work colleagues
CE 2: Respond to simple verbal instructions or requests
CE 3: Make simple requests
CE 4: Describe routine procedures
CE 5: Express likes, dislikes and preferences
CE 6: Identify different forms of expression in English
2Communicate effectively on the telephoneCE 1: Respond to incoming telephone calls
CE 2: Make telephone calls
3Work effectively with customers and colleaguesCE 1: Communicate effectively
CE 2: Establish and maintain effective relationships with colleagues and customers
CE 3: Work in a team
4  Develop and update local knowledgeCE 1: Develop local knowledge
CE 2: Update local knowledge
CE 3: Maintain contact with local communities
5Clean and prepare rooms for incoming guestsCE 1: Identify the role of room attendants
CE 2: Prepare for cleaning duties
CE 3: Make beds
CE 4: Clean bathroom
CE 5: Clean room
CE 6: Provide additional housekeeping services
CE 7: Prepare for the next shift
6Provide Housekeeping Service to guestsCE 1: Receive housekeeping requests
CE 2: Service housekeeping requests
CE 3: Provide advice to guests
CE 4: Liaise with other departments
7Clean public areas, facilities, and equipmentCE 1: Apply fabric & leather upholstery cleaning techniques
CE 2: Apply glass surfaces cleaning techniques
CE 3: Apply ceilings, surfaces, and fittings cleaning techniques
CE 4: Apply wet area cleaning techniques
CE 5: Apply pressure washing techniques
CE 6: Apply high-level cleaning techniques
8Clean and maintain industrial work area and equipmentCE 1: Identify cleaning and maintenance requirements
CE 2: Clean industrial work areas
CE 3: Clean industrial work equipment
CE 4: Maintain industrial work areas and equipment